Frequently asked questions
Are you manufacturers? Are they made in Spain?
Yes, we have been manufacturers for 25 years. They are made in Spain, in Vinaroz, Castellón.
Why are the mattresses rolled up? They say rolled mattresses are of very poor quality.
The mattresses are manufactured and rolled up on demand, which means that the customer receives them the day after they are made. Nothing happens to the mattress, it doesn't lose its firmness or its qualities.
Why don't manufacturers have mattresses in stock?
We don't have mattresses in stock because it's not good to have rolled mattresses for a long time, meaning when the mattress loses its qualities.
Why are the mattresses so cheap?
As we are manufacturers and we don't have intermediaries, the mattress goes directly from the factory to the customer.
Is delivery free?
Shipping is free of charge for orders over 80 euros to almost all of Europe. In case of a lower amount, it has a price of 6 euros.
For the Balearic Islands the shipping costs are calculated according to the weight of the package, starting from 50 euros.
Can I put the mattresses on any support?
Viscoelastic mattresses can be placed wherever you want, both on a slatted bed base and on an upholstered bed base. Latex mattresses are recommended on a slatted bed base, and spring mattresses are recommended on an upholstered bed base.
Do you call before delivery?
Generally, no. When the order leaves the factory, you will have the phone number of the agency in the email, and each customer can call and arrange the delivery.
I made a mistake, where can I modify my order?
By email, by phone, or via WhatsApp.
How are the mattresses maintained?
Air the room every day and rotate the mattress from head to toe every 10/15 days.
How do the 30-day trial mattresses work?
You have 30 days to try the mattress, and if you don't like it, we will exchange it for another one. You will need to pay the price difference between models plus the shipping costs for the returned mattress. Keep the plastic bag in case you need to make an exchange. You can only exchange standard sizes, which are 90x190, 135x190, and 150x190.
What is the warranty period?
A 2-year warranty.
How many days does it take to receive my order?
In 2 business days, for mattresses. The delivery time for each product is stated on the website.
What do you do with mattresses that customers try for 30 days and exchange?
We donate them.
Are trial mattresses resold?
Absolutely not, we never sell a mattress that is not directly made for the customer. The mattresses that are sent out every day are manufactured specifically for each received order.